Frequently Asked Questions

We deliver across Kuwait · Real products from our own shop · Order on WhatsApp
KWD · Kuwait

Home / FAQ

Help Centre

Frequently Asked Questions

Everything customers usually ask before ordering.

Ordering

How do I place an order?

Tap the WhatsApp button on any product, tell us your size, colour and address, and we confirm the final price, stock and delivery. Once you accept, your order is on its way.

Are the prices on the website final?

Prices shown are indicative and help you compare value. The final price for your order is confirmed on WhatsApp before you pay — no surprises.

Can I order from outside Kuwait?

Yes — send a WhatsApp message with your country and address, and we will quote delivery individually.

How do I pay?

Payment methods are arranged per order and confirmed with you on WhatsApp before you commit. Online payment on this site is not yet enabled. [to confirm — owner may add payment options.]

How long does delivery take?

Delivery is arranged per order, and the estimated time is always confirmed before you pay. Ask us for your area’s current estimate on WhatsApp.

Where do your products come from?

We source factory-direct from manufacturers in Pakistan — textiles, footwear, fragrances and consumer goods — and quality-check items before they ship.

Can I exchange a wrong size?

Yes, if the item is unused and in original packaging. See our Returns & Refunds page for details, or just message us.

Do you have a shop I can visit?

We operate online with WhatsApp ordering. Message us and we will happily answer any question before you order.

Can you help me start my own online store?

Yes — that is our e-commerce services side. Visit Our Services to see how we help with sourcing, catalogues, photography and store setup.

How do I contact you?

WhatsApp +92 322 2288870 (fastest) or email alqaswatrade75@gmail.com — we reply within 24 hours, Mon–Sat 9am–6pm.