Our Promise

We want you happy with every order. If something is not right, message us on WhatsApp and we will work it out fairly.

Exchanges

Wrong size or changed your mind? Items can be exchanged if they are unused, unworn and in original packaging. [to confirm — exchange window, e.g. 7 days from delivery, and any exchange fee.]

Returns & Refunds

If an item arrives damaged or incorrect, we arrange a replacement or refund after a short verification. [to confirm — refund method and timing.]

How to Request

• Message us on WhatsApp with your order details and a photo.
• We confirm eligibility and arrange pickup or return.
• Refunds or exchanges are processed once the item is received and checked.

Exceptions

For hygiene reasons, opened perfumes and personal-care items cannot be exchanged unless faulty. [to confirm — any other exceptions.]